WE ARE SORRY TO HEAR YOUR ORDER DIDN’T WORK OUT.
Should you prefer to make an exchange, please e-mail us at: returns@odetteny.com
Packing Your Return:
Please pack the jewelry securely
Seal the outside of the box
Include a copy of your invoice
Your return may take up to three weeks to be processed. Thank you for your patience and understanding.
Once you create your label, please ship your item back to us within 5 business days.
Important message regarding necklaces: If you are returning a necklace, please insert the necklace into the provided resealable bag. Leave the clasp and 1/4 inch of the chain hanging out the top of the bag and reseal the bag around it to help ensure the chain does not tangle in transit.
Should you have any questions, please contact us: madewell@odetteny.com
Click the button below to create a return shipping label: