FAQ

MATERIALS AND SUSTAINABILITY

  • Our jewelry is made of high polish recycled Sterling Silver, Brass and 14K Gold and manufactured by hand locally in New York City.

  • Our Sterling Silver and 14K Gold is made from 100% SCS certified recycled metals.

  • Our metals are hypo-allergenic, nickel-free and lead-free.

  • Metals may patina over time. Keep clean and dry. Restore luster with a polishing cloth.

  • Stones and pearls may vary in color, shape, and size and may include natural inclusions, all characteristics of working with natural materials.

Our jewelry is designed in our New York studio where the original masters are carved by hand in wax and and then cast in metal in New York City. We work with small family-run businesses for our casting and manufacturing and we are constantly striving to improve our environmental and sustainable practices both in our studio and with our manufacturers.

Our Sterling Silver and 14K Gold is made from 100% SCS certified recycled metals whenever possible. Currently, we are working with our casting house on new methods to recycle Brass. Although not certified, this method of recycling material is a way to practice a more sustainable model for casting Brass with a high percentage of recycled content.

 

SEND A GIFT

Do you need to send a gift directly to someone special? Or maybe you want to surprise someone to brighten their day? 

Let us know during checkout and we will send your jewelry wrapped up in our signature embossed gift box and tied with a ribbon along with a small card with your personalized message. Please type your message when prompted during checkout. We will make sure to omit the packing slip.

SHIPPING AND HANDLING

See detailed shipping and handling information here.

 

PACKAGING

Gift Packaging: Your item will arrive ready for gift giving inside of an embossed gift box made from recycled materials (matte-finished recycled paper covers a 100% recycled cardboard box made with 90% post-consumer fiber and 10% pre-consumer fiber, made in the USA).

If you are sending a gift directly to someone, see above for more details.

Your item will also arrive in a reusable poly-bag made of low-density polyethylene (LDPE) that is 100% biodegradable and breaks down naturally in the soil once its useful life is finished and a cotton pouch suitable for storage along with a small care card (see Materials and Care for more details).

Eco Packaging: You may also select Eco Packaging during checkout if you would like to reduce the packaging in your order by omitting our gift box. Please note: your box will still contain a biodegradable poly bag, a cotton pouch and recyclable packing material to protect your item during transit. Please note eco packaging is not available for 14K purchases as the box is carefully designed to keep your delicate items safe in transit. We encourage you to use the box for storage.

DETAILED CARE

Metals may patina over time. Keep clean and dry. Restore luster with a polishing cloth.

As jewelry tends to be delicate in nature, please take proper care of your jewelry items, removing them when necessary and storing them properly. Earring latches and post backs tend to loosen over time with wear so please check them frequently and gently squeeze them with your fingers or a small pliers to keep them fitting securely. 

Please note that our Sterling Silver, 14K Gold, and Brass are hypo-allergenic, nickel free and lead free.

The inherent nature of metal causes Sterling Silver and Brass to develop a natural patina over time from exposure to oxygen, moisture, and oils in the skin. This process is natural and should be expected to occur. While the extent of tarnishing depends on various factors, like humidity, frequency of use, and care, you can discourage the process by keeping the jewelry clean and dry and storing it in an airtight container. You can restore the luster on the surface using a treated polishing cloth.

With Brass, it is possible that some people may have a temporary green or black oxidation mark from the small amount of copper in the metal alloy that reacts with oxygen in the air, sweat and oils in the skin. This varies from person to person and depends on individual unique skin chemistry. Although not harmful, if you are prone to this reaction and would like to discourage it, we recommend purchasing 14K or Sterling Silver jewelry or using a product such as Jewelry Shield. 

 

RETURNS AND EXCHANGES

See detailed return and exchange information here.

 

REPAIRS

We cover repairs of domestic orders on odetteny.com within 30 days of purchase. For repairs beyond the 30 days, you will be charged a small repair fee to cover labor and material costs. We do not cover repair shipping costs. 

Please note that we are unable to cover the cost of international repairs, we recommend finding a reputable local jeweler for any repair.

For ALL repair inquiries, first e-mail: repairs@odetteny.com for return authorization and instructions. Please include your name, detail and photo of the damage, your return address, and proof of purchase. If we are able to repair your piece, we will issue you an RA number and payment and shipping instructions. Repairs generally take 3-6 weeks to complete.

 

PRIVACY POLICY

We will not sell any information you supply to us with a third party either from transactions on this website or signing up for our guest list.

 

COPYRIGHT

Copyright 2006 - 2024, All Right Reserved. The content of this site and jewelry designs pictured are copyrighted under the United States copyright laws and is the property of Odette New York, LLC.

 

PRICING

It is possible that prices are subject to change due to fluctuations in the precious metals market. Please note that sales, promos, and coupon codes are only valid during the dates as stated in the offer and we are unable to do any price adjustments.