CONTACT


The best way to reach us is by e-mail:
customer service: hello@odetteny.com
press inquiries: press@odetteny.com
wholesale inquiries: ssmith@stevenalanshowroom.com

SHIPPING AND HANDLING


Flat Rate Shipping: $6 USD. We ship US Postal Service Priority Mail at a flat rate of $6 per domestic order. Orders that total over $395 will ship via FedEx ground with signature confirmation.

We try our best to send out all orders within 7–10 business days. Because our jewelry is handcrafted, there may occasionally be delays in production, but we will inform you if an item is backordered. You will receive an e-mail confirmation once your order ships. We are based in Brooklyn, NY and charge 8.875% sales tax for any orders shipped to NY state. We apologize but we are currently unable to ship internationally, please view our list of stores for international retailers.

PACKAGING


Your item will arrive ready for gift giving in a branded cotton pouch inside of an embossed gift box. If you are sending a gift directly to someone, leave instructions in the comments section at checkout and we will enclose a small card with your message.

CUSTOMER SERVICE


Please direct all questions and inquiries to: info@odetteny.com. Please note that our general business hours are Monday–Friday, 9am–5pm EST when awaiting a response.

MATERIALS AND CARE


The inherent nature of metal causes Sterling Silver, Brass, and Bronze to develop a natural patina over time from exposure to oxygen, moisture, and oils in the skin. Enjoy the antiqued patina that develops over time or discourage the process by keeping jewelry clean and dry, storing it in an airtight container. You can restore the luster on the surface using a treated polishing cloth.

Odette New York jewelry is designed and handcrafted in New York City. Each piece is handcrafted using the best materials and although we make every effort to ensure the colors and sizes are accurate, there may be slight variations due to the handmade nature of the materials.

RETURNS AND EXCHANGES


If you are not satisfied with your order, items purchased on www.odetteny.com may be returned within 7 days of receipt for store credit towards a future purchase. Before returning your item, please first send a brief e-mail to returns@odetteny.com and include your name, the item, and invoice number. We will send you a return form to fill out with instructions for returning your item.


We cannot accept returns or exchanges that were purchased from any other retailer. Please note that all custom and sale items are final sale and cannot be returned. Returned merchandise must be in original unworn condition. We recommend shipping items with a trackable carrier as we cannot be held responsible for packages lost in transit. Customer is responsible for all shipping costs.

REPAIRS


We will repair items purchased through odetteny.com within 30 days of purchase. Please note that Odette New York is not responsible for shipping charges on repair items. Please contact us first for repair authorization at: repairs@odetteny.com.

PRIVACY POLICY


We will not sell, share or trade any information you supply to us with a third party either from transactions on this website or signing up for our guest list.

COPYRIGHT


Copyright 2006–2014, All Right Reserved. The content of this site and jewelry designs pictured are copyrighted under the United States copyright laws and is the property of Odette New York, LLC.

PRICING


It is possible that prices are subject to change due to fluctuations in the precious metals market. Please note that sales, promos, and coupon codes are only valid during the dates as stated in the offer and we are unable to do any price adjustments.