SUMMER SALE! 20% off all SALE with the code: SUMMER20 | plus Free US Shipping on Orders $98+ 

CONTACT

The best way to reach us is by e-mail:
customer service: hello@odetteny.com
press inquiries: press@odetteny.com
wholesale inquiries: kfrancis@stevenalanshowroom.com

SUSTAINABILITY

Our jewelry is designed in our Brooklyn studio and made exclusively in New York City. We work locally with small family run businesses for our casting and manufacturing.

Our Sterling Silver and 14K Gold is made from 100% SCS certified recycled metals. Currently, we are working with our casting house on a new method to recycle Brass. Although not certified, this method of recycling material is a way to practice a more sustainable model for casting Brass.

We are constantly striving to improve our environmental and sustainable practices both in our studio and with our manufacturers.

SHIPPING AND HANDLING

All domestic orders ship via USPS Priority Mail for a flat rate of $6 USD. Orders that total over $395 will ship via FedEx ground with signature confirmation.

Because our jewelry is handcrafted, there may occasionally be delays in production, but we will inform you if an item is backordered. You will receive an e-mail confirmation once your order ships. We are based in Brooklyn, NY and charge 8.875% sales tax for any orders shipped to NY state. We apologize but we are currently unable to ship internationally, please view our list of stores for international retailers.

PACKAGING

Your item will arrive ready for gift giving in a branded cotton pouch inside of an embossed gift box made from recycled materials. If you are sending a gift directly to someone, leave instructions in the comments section at checkout and we will enclose a small card with your message.

COPYRIGHT

Copyright 2006–2014, All Right Reserved. The content of this site and jewelry designs pictured are copyrighted under the United States copyright laws and is the property of Odette New York, LLC.

MATERIALS AND CARE

The inherent nature of metal causes Sterling Silver, Brass, and Bronze to develop a natural patina over time from exposure to oxygen, moisture, and oils in the skin. Enjoy the antiqued patina that develops over time or discourage the process by keeping jewelry clean and dry, storing it in an airtight container. You can restore the luster on the surface using a treated polishing cloth.

Odette New York jewelry is designed and handcrafted in New York City. Each piece is handcrafted using the best materials and although we make every effort to ensure the colors and sizes are accurate, there may be slight variations due to the handmade nature of the materials.

RETURNS AND EXCHANGES

We cannot accept returns or exchanges that were purchased from any other retailer. Returned merchandise must be in original unworn condition. We recommend shipping items with a trackable carrier as we cannot be held responsible for packages lost in transit. Customer is responsible for all shipping costs.

REPAIRS

We will repair items purchased through odetteny.com within 30 days of purchase. Please note that Odette New York is not responsible for shipping charges on repair items. Please contact us first for repair authorization at: repairs@odetteny.com.

PRIVACY POLICY

We will not sell, share or trade any information you supply to us with a third party either from transactions on this website or signing up for our guest list.

COPYRIGHT

Copyright 2006–2014, All Right Reserved. The content of this site and jewelry designs pictured are copyrighted under the United States copyright laws and is the property of Odette New York, LLC.

PRICING

It is possible that prices are subject to change due to fluctuations in the precious metals market. Please note that sales, promos, and coupon codes are only valid during the dates as stated in the offer and we are unable to do any price adjustments.